OneNect support

Last updated: 2 August 2026

This page explains how to get help with the OneNect app, for anyone using it: members of the public, Zinpro customers, and Zinpro employees.

Contact us

Email contact@technooptics.com and we will help.

Techno Optics LLC builds and maintains OneNect on behalf of Zinpro Corporation, and handles support for the app itself.

We aim to reply within two business days. If your message reaches us outside business hours in the United States Central time zone, expect a reply on the next business day.

What to tell us

You do not need to know any of this to write to us, but including it usually means we can answer in one reply instead of three:

• What you were trying to do, and what happened instead
• The screen or feature it happened on
• Your device and its operating system version, for example iPhone 15 running iOS 18, or Galaxy Z Fold5 running Android 15
• The app version, shown at the bottom of the More screen
• Whether it happens every time or only sometimes

A screenshot is worth a great deal, particularly for anything visual.

If you are a Zinpro employee

For problems with the app, write to us at the address above.

For anything that is not the app itself, use the channels you already have. IT support requests, HR questions and workplace matters are raised through the support areas inside the app, which route to the teams who own them. Sending those to us adds a step rather than saving one.

If you are a customer or a member of the public

You can browse OneNect without an account, and you are welcome to write to us about the app at any time.

For questions about Zinpro products, research, or your operation, the app has a contact form that reaches the Zinpro representative who covers your area and your species. That will get you a better answer than we can give, because it reaches someone who knows your region and your animals.

Accessibility

We want OneNect to be usable by everyone. If something in the app is difficult or impossible for you to use, please tell us, including what you use to access your device. We treat accessibility problems as faults in the app rather than as feature requests.

Your data and your privacy

Requests about your personal information, including access, correction and deletion, are covered in the privacy policy, which explains what we hold and how to ask.

• Privacy policy: https://api.onenect.app/legal/privacy
• Terms of use: https://api.onenect.app/legal/terms

If you would rather simply email us about your data, use the address above and we will route it correctly.

Reporting something urgent

OneNect carries safety alerts for Zinpro sites. If you are dealing with an emergency, contact your site's emergency contacts or your local emergency services first. This support address is not monitored continuously and is not a route to emergency help.

If you believe you have found a security vulnerability in the app, please write to us at the address above with the detail, and give us a reasonable opportunity to fix it before disclosing it publicly.